Legal

Privacy Policy

How Peregrine Clean collects, uses, and protects your personal information

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Last Updated: January 2025

Peregrine Clean (Fatrouni Group Holdings Pty Ltd ABN: 46 674 108 788) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when visiting www.peregrineclean.com or contacting us directly.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Postal or business address
  • Organisation name and role
  • Information submitted through contact or enquiry forms

1.2 Usage Information

We may also automatically collect non-personal information about how you interact with our website, including:

  • IP address and approximate location
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or source
  • Device type and operating system

This information is used to improve the quality and functionality of our website and services.

2. How We Use Your Information

2.1 Providing Services

We use your personal information to respond to enquiries, provide requested cleaning services, prepare quotes, and maintain ongoing communication about our offerings and your account.

2.2 Improving Our Website

Usage data helps us analyse website trends, manage and improve our site, and collect aggregated demographic information to enhance content and functionality for all visitors.

2.3 Marketing Communications

With your permission, we may use your contact details to send you promotional materials, newsletters, and updates about our services. You may opt out of marketing communications at any time by contacting us or using the unsubscribe link provided in any marketing email.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather usage analytics. You can configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may limit the functionality of some areas of our website.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Where required by law or regulatory authority
  • To trusted service providers who assist us in operating our website or conducting our business, subject to confidentiality obligations
  • To protect the rights, property, or safety of Peregrine Clean, our clients, or others

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Links to Other Websites

Our website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit through a link on our site.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal obligations
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: